7 Key Ingredients for Maximizing Client Loyalty
by Stacee Santi, DVM
In this session, the attendee will learn the 7 levers that strengthen the bond with their clients. Understanding the client’s “love language” is an essential part of building (and keeping) a profitable, sustainable, efficient practice centered around the veterinary-client relationship. Identifying, retaining and engaging customers, especially high and mid-value, is critical to maximizing the veterinary team’s daily impact on the lives of animals.
- Recognize the way pet owners value veterinary services
- Identify areas of opportunity to embrace that can strengthen the bond with clients
- Understand how loyalty programs work and their impact on the practice’s financials
- Recognize the personal and team benefits to reducing client churn as it relates to burnout, stress and exhaustion